All products sold by this website are brand new and come with a full manufacturer warranty (unless specified in the product description). For full terms please see our Warranties and Limitations of Liabilities in Terms and Conditions.
Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a repair, replacement or a refund for a major failure. Under the ACL, your rights commence from the date you purchase the Product and continue for a ‘reasonable period’ from that date. What is a ‘reasonable period’ will depend upon all of the relevant circumstances including the price of the product, the uses to which it has been put and the nature of the Product.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Most product issues can be solved by referring to your product Instruction Manual. If you have misplaced your instruction manual, you can contact us to obtain a digital version.
Just in case your appliance has a technical malfunction or there is a fault, please submit an enquiry form below and we will be in touch. You will need a proof of purchase and installation invoice for built-in products.
The Product Warranty guarantees the repair, replacement or refund of the appliance for a manufacturer’s fault where it is covered by the Product Warranty (Manufacturer Fault).
The Product Warranty excludes any appliance fault caused by the consumer’s misuse of the appliance or any damage to the appliance while in the consumer’s care (which includes any accidental, deliberate or negligent damage) (Consumer Fault).
An appliance inspection and repair service is offered to inspect and remedy an appliance fault (Repair Service), which is subject to a service technician fee that covers the costs of the service technician performing the Repair Service including any call-out fees (Service Fee).
The Service Fee will be fully paid by the manufacturer where the fault is a Manufacturer Fault.
The Service Fee will be fully paid by the consumer where the fault is a Consumer Fault.
Regardless of whether the fault is a Manufacturer Fault, the consumer will pay the cancellation costs of the Repair Service (which may include the full standard Service Fee) if the consumer cancels its Repair Service booking with less than four (4) hours’ notice prior to the booking time.
The standard Service Fee is $189.00 (excl. GST) plus materials for the first 30 minutes, following which the rate is $80 per hour (excl. GST) plus materials.
