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Refund and Returns

Please choose carefully. We do not give refunds if you simply change your mind, make a wrong decision or haven’t fully read the product description or understood all details about it. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.

We will provide refunds pursuant to the Trade Practices Act 1974 (the “Act”) namely, if the goods you purchased: not of merchantable quality; are not fit for its purpose; do not match the sample (colour minor variations which cannot be controlled by manufacturer are excluded).

Following conditions must be complied and provided:

  • Proof of purchase
  • Goods listed in the Tax Invoice with all original packaging and manuals enclosed
  • Suitable ID to identify you as the original purchaser
  • Details of the fault or issue with the product and that the fault or issue was not caused by you.

Credit Card or PayPal funds will be refunded back to the customer’s account the same way it was paid. This may take up to 7 business days to occur.
Subject to the Act non-returnable Items include, but are not limited to:

  • Gift cards
  • Digital content
  • Items that are severely damaged or abused
  • Where the unique product serial number has been obscured, defaced, removed or does not match records of stock carried at the Company
  • Items that are missing accessories (remote controls, cords, shelves, cables, trays etc)
  • Etched or otherwise personalized items

If a Product is damaged on delivery, then you should refuse to receipt of that Product or notice damage to a Product after delivery, you should notify us immediately. You will be liable for any costs incurred relating to delivery or installation (reinstallation), where the Products have been delivered to you, unless the product is found to be faulty or damaged.